Understanding The State of Your Book of Business | Ejieme Eromosele
Description
"Customer Success & Account Management needs to think more like sellers & familiarise themselves with different methodologies..."
Wise words from this week's guest, Ejieme Eromosele, GM of EMEA at Quiq to discuss understanding the state of your book of business, account mapping & identifying the white space 🙌
👋 00:00 Intro
🚗 00:40 Taking your customer on a journey
🚀 03:40 Customer Success being more revenue focused
👀 05:58 Do you think AMs and CS need to think more like sellers?
⬜️ 08:43 Asking the right questions to identify the white space
💪 13:42 Building a mutual success plan with the customer
🔥 15:21 Figuring out which accounts to prioritise & prioritising your time
🤝 23:23 Customer advocacy
❤️ 29:06 Overcoming bullying & being an introvert
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